Supportcontact@passroyal.comWrite to us
PassRoyal

What's new and updates

What we have shipped, in order. Nothing is announced here before it can be used.

  1. Cloud Backup: your servers backed up every 2 hours

    Choose backups when you create the server, or later. A copy of the whole server, encrypted, on a separate machine, that you restore or copy to a new server.

    • NewA Backups step when you create a server, with the price for its disk.
    • NewThe Cloud Backup page, with the price for each disk size.
    • ImprovementThe calculator counts backups, line by line, like the order.

  2. Support that is easier to reach

    A Support page in your client area, a help centre on the site, and tickets that say what they are about. You see at a glance how to reach us, our hours, and whether we are there.

    • NewThe client area's Support page: every way to reach us, with its hours and whether it is open right now.
    • New“Need help?” on every page: the frequently asked questions and support, without leaving what you are doing.
    • NewChat in the client area, turned on person by person. When no one is available, your message becomes a ticket.
    • NewThe help centre on the site, with what to do when you can no longer sign in.
    • ImprovementA ticket opens from a server's page, already filled in, and says what it is about: server, billing, order or account.
    • ImprovementOur replies are signed by the PassRoyal team.

  3. A firewall for your servers, set from your client area

    Choose who can reach your servers, and what they can reach. Your rules live in groups that you apply to one or more servers, and the filtering happens outside the server: nothing inside it can turn it off.

    • NewNetworks › Firewall: security groups, IP address lists and aliases, for each region.
    • NewEach rule allows, blocks or rejects, inbound or outbound: from all addresses, yours, Cloudflare's, an alias, a list or a range, for a common service (SSH, Web, databases…) or a protocol and a port.
    • NewRules are read from top to bottom, and everything they do not allow is blocked. A server without a group stays open as before.
    • NewA group applies to several servers, and a change follows them all. In Settings › Firewall, each server shows its groups in order and, in plain words, what gets through.
    • ImprovementBefore a group is applied, the client area checks that SSH or Remote Desktop stays open from your address. The console always stays available.
    • ImprovementConnections already open are not cut when a rule changes. Only the organization's owner and administrators can change the firewall.

  4. Upgrade your server without starting over

    More processor, memory or disk, from your server's page. You pay the difference until the end of the period, and the server restarts once, for about two minutes.

    • NewA Settings tab on each server's page, with its Upgrade page: choose more processor, memory or disk.
    • NewOnly the difference is paid, until the end of the period already paid: your server keeps the prices of its order. Today's amount and the new monthly price are shown before you pay.
    • NewYou confirm the restart before you pay. A stopped server gets its new size and stays stopped.
    • NewRight away, or at the time of your choice, up to seven days ahead: an email reminds you an hour before, and cancelling up to fifteen minutes before adds the amount to your balance.
    • NewAn hourly server can be upgraded too, if your balance covers 72 hours at the new price: that price applies from the first hour after the upgrade.
    • ImprovementAn email gives the exact time the upgrade finished, and how long the interruption lasted.
    • ImprovementIf it fails, the server goes back to its previous size, and everything you paid is added to your balance.

  5. Hourly servers pay for what they use

    An hourly server now pays for its processor and memory according to what it really uses; the disk and the IPv4 address, which are reserved, are still counted in full. Lightly loaded, it costs about half as much as before.

    • ImprovementAt the end of each hour, the processor and memory are counted according to what the server really used, and what was not used goes back to your balance.
    • NewThe memory counted is the memory the system really uses, cache excluded: what “free -h” shows as used.
    • ImprovementA server stopped in the middle of an hour pays only for the part of the hour it was running.
    • NewOn an hourly server's page: the processor and memory live, an estimate of the current hour, the month broken down by processor, memory, disk and IPv4, and the use of each hour.
    • ImprovementThe memory charts of every server show the memory really used, cache excluded.
    • ImprovementWhen ordering, the price of an hour is shown from the lowest to the highest, with an example for a lightly loaded server.

  6. Servers paid by the hour, from your balance

    On request, a server is paid by the hour rather than by the month: one hour at a time, from your balance. Stopped, it costs only its storage and its IPv4 address, and a month never costs more than the monthly price.

    • NewHourly payment, to request from the Billing page of the client area. Our team answers you by email.
    • NewWhen ordering, a third period, “Hourly”, with the price of an hour running, of an hour stopped, and the monthly cap.
    • NewAn hour during which the server stayed stopped costs only its storage and its IPv4 address: the difference goes back to your balance the following hour.
    • NewOn an hourly server's page: its live state, the month's cost, the last 24 hours, the hour-by-hour detail and what your balance still covers.
    • NewProcessor, memory and public network charts on each server's page, over 24 hours, 7 days or 30 days.
    • NewAn email when your balance covers only 72 hours, then 24 hours, of your hourly servers; once it is used up, the server stops, and starts again on its own as soon as the balance covers it.
    • ImprovementA server stopped from within its own system now shows as stopped in the client area.

  7. A balance on your account: unused time is no longer lost

    A server deleted before the end of its period gives the unused time back to your account's balance, which then pays for your orders and your renewals.

    • NewA balance on the Billing page of the client area, in dirhams excluding tax, with the history of its movements.
    • NewA server paid in advance and deleted before the end of its period adds the unused time to your balance. The exact amount is shown before you confirm the deletion, and an email confirms it.
    • New“Add credit” from the Billing page, from MAD 100 to MAD 20,000, excl. tax, at a time.
    • NewThe balance pays for a new order, a server or an IPv4 address, in full or in part; the rest is paid by card, as usual.
    • NewAn order already pending, a renewal for example, can be paid with the balance from its page as soon as the balance covers it.
    • NewYour renewals pay themselves with the balance when it covers them in full. The “Pay my renewals with my balance” option is on by default and can be turned off in Billing.
    • ImprovementEach server's page shows until when it is paid.

  8. A new home page, and prices excluding tax everywhere

    The home page explains the service without jargon and helps you choose according to your project. All our prices are now marked excluding tax, from the site to the emails.

    • NewNew home page: choose according to your project (website, shop, ERP, application), with the price of each plan and screenshots of the client area.
    • NewFrom the site, a plan with Passroyal Panel opens the order with the application already chosen.
    • ImprovementPrices are shown excluding tax everywhere: on the site, in the client area, in the order and payment emails, and in the terms of sale.
    • ImprovementWhen the console has been opened too often within an hour, the client area tells you at what time you can open another one.
    • ImprovementThe Passroyal Panel page shows the panel's real interface.
    • ImprovementPayment is currently made by bank card, when ordering as when renewing.

  9. A reminder for pending orders

    An unpaid order is no longer forgotten, and the site's audience measurement waits for your consent.

    • NewA “Your order is waiting for you” email 24 hours, then 4 days, after an order left unpaid.
    • NewA cookie banner on the site: audience measurement loads only if you accept it, and “Manage cookies” at the bottom of the page lets you change your mind.

  10. From pricing to order in one click

    From the Pricing page, each plan opens the order with the size already set, even if you create your account along the way.

    • NewThe “Choose” buttons of the pricing and the calculator open the order with the processor, memory and disk already chosen.
    • ImprovementThe legal notice names the company that operates PassRoyal.

  11. Prices in your currency

    The site and the client area show prices in your country's currency, and the card is charged in that currency.

    • NewPrices shown in dirhams, euros or dollars depending on your country, at the day's rate.
    • NewCard payment is made in your order's currency, for the amount it shows.

  12. Windows 10 and Passroyal Panel in the catalogue

    Two new choices when ordering: a Windows 10 server with its desktop, and Passroyal Panel, a panel to manage your websites.

    • NewWindows 10: your server's desktop opens in the browser, or with Remote Desktop thanks to the .rdp file to download.
    • NewPassroyal Panel: a server delivered with a web panel to create and manage your websites.
    • ImprovementA Windows server's password can be changed from the client area; Windows applies it on restart.

  13. Your account's history

    The important actions on your account and your servers are recorded, and you can read them back.

    • NewAn Activity tab in My account: sign-ins, password changes, orders, payments and actions on your servers.

  14. Ready-to-use ERPs in one order

    Odoo, Dolibarr and ERPNext now install like a system: you choose the application, and we deliver a server where it is already running, with your credentials.

    • NewThree application images in the catalogue: Odoo 18, Dolibarr 21 and ERPNext 15.
    • NewThe platform generates a unique administrator account for each server and sends it to you by email.
    • NewThe email is sent only once we have checked the application's sign-in page ourselves: you never receive credentials for an application that does not answer.
    • NewEach application server can be reached at a .sslip.io address rather than its raw IP address.
    • ImprovementThe creation wizard separates systems from applications, in two tabs.

  15. Card payment, a blog and a new client area

    Card payment joins bank transfer, the site gets a blog, and the client area is completely redesigned.

    • NewPayment by bank card when ordering and when renewing, in addition to bank transfer.
    • NewA blog on the site, and a contact form that lands straight in our inbox.
    • ImprovementA redesigned client area: a side menu that folds away, easier pages to read, plainer tables.
    • ImprovementA Privacy page details what we keep, why and for how long.

  16. Your servers' console, from the browser

    A server that cannot be reached over the network stays accessible: the console opens from the client area, with no extra account and no software to install.

    • NewA terminal console for command-line systems, a desktop console for graphical systems.
    • NewEach console opening is logged in the server's activity: who, when, for how long.
    • ImprovementA console link works only once and expires on its own.

  17. Orders, payments and renewal

    A server is ordered, paid for and renewed from the client area, with an email at every step.

    • NewOnline ordering with an instant quote: processor, memory, disk and IPv4 address.
    • NewPayment by bank transfer, with the reference to give and the order's tracking.
    • NewA renewal order prepared before the due date, a notice by email, then suspension and deletion if it stays unpaid.
    • NewService emails: address verification, payment confirmation, server ready, renewal notice.
    • NewPromo codes that apply to the order.

  18. Automatic server delivery

    Between the order and a server that boots, there is no longer any human step: the creation is followed step by step in the client area.

    • NewCreate, start, stop, restart and delete a server from the client area.
    • NewThe creation's progress shown live, step by step.
    • NewChange a server's password and SSH keys after it is created.

  19. The first regions, images and networks

    The foundation of the service: choose a region, a system, a size, and private networks between your machines.

    • NewRegions in the catalogue, with Linux images ready to install.
    • NewPublic IPv4 addresses, and private networks between the servers of the same organization.
    • NewOrganizations and roles: owner, administrator and member.
    • NewSupport by ticket, attached to your organization and to the server concerned.