Choosing a plan
Tell us what you want to put online (a website, a shop, an ERP, an application) and how many people will use it. We recommend a server size, with its price.
See pricing →Let's talk about your project
Tell us what you want to put online. We help you choose the right server.
What we can do for you
Orders and payment
A question about an order or a payment? Give us its number (CMD-…): we find what it is about straight away. The payment methods available are described in the FAQ.
How to pay →Technical support
Tell us the server's name and what you noticed. Support covers the platform, ordering, billing and the infrastructure up to your machine, not administering what you install on it.
Help centre →Your questions
How do I reach you if I have a problem?
Open a ticket from your client area: it stays attached to your organisation and to the server concerned, and you are notified of our replies by email. If chat is turned on for you, write to us live from your client area. You can also use the contact form.
How quickly do you reply?
We do not promise a set response time, because we do not want to promise what we cannot keep. Requests are handled in order and according to their urgency.
Does support cover the administration of my server?
Support covers the platform, ordering, billing and the infrastructure up to your machine. Administering the system installed on it is not part of it.
I can’t sign in to my account any more. What should I do?
Use “Forgot your password?” (« Mot de passe oublié ? ») on the sign-in page: it also reopens an account locked after too many attempts. If you have lost your two-factor authentication app and your recovery codes, write to us. We will reply to your account’s address: then send us the number of your last order and the name of one of your servers. For security, two-factor authentication is turned off 24 hours later.
Which plan should I choose for my business website?
For a showcase website or a small shop, two CPUs and two gigabytes of memory are plenty. For an ERP or a busy database, count on double that. The calculator on the Cloud computing page shows the price as you go, and you can write to us if you are unsure. And if you start too small, you can make it bigger later from your client area.
How can I pay?
By card, from your client area. The payment goes through a secure page, and the server starts as soon as the payment is confirmed. Prices exclude tax.